Terms of Service

Froog is an online grocery price-comparison tool. The Service allows you to create grocery lists and compare prices for those items across multiple third-party retailers in the United States and Canada. Froog optimizes your cart across retailers to help you find the lowest total cost.

Froog does not sell, ship, or fulfill grocery orders. We are not a retailer, marketplace, or delivery service. When you are ready to purchase, the Service links you to the relevant retailer’s website where you complete your transaction directly with that retailer.

You must be at least 14 years old to use the Service. By creating an account, you represent and warrant that you meet this age requirement and that all information you provide is accurate and complete. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@froog.io if you suspect unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

You may use the Service for personal, non-commercial grocery price comparison. You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law.
• Scrape, crawl, index, or otherwise programmatically extract data from the Service without our prior written consent.
• Reverse-engineer, decompile, or disassemble any portion of the Service.
• Interfere with or disrupt the integrity or performance of the Service, including introducing viruses, DDoS attacks, or other harmful code.
• Impersonate another person or entity, or misrepresent your affiliation with a person or entity.
• Use the Service’s output — including price data, product listings, or optimization results — to train machine-learning models or build a competing product.
• Resell, redistribute, or commercially exploit any data obtained from the Service.

We reserve the right to suspend or terminate your access for violations of these restrictions.

The prices displayed on the Service are obtained from publicly available information on third-party retailer websites. While we strive to provide accurate and up-to-date pricing:

• Prices may change at any time. Retailer prices are subject to change without notice, and the price you see on Froog may not match the price at the time of your purchase.
• Product availability is not guaranteed. An item shown on Froog may be out of stock, discontinued, or unavailable at your local store.
• Regional variation. Prices may differ based on your geographic location, store format, or membership status in ways our system may not fully capture.
• Promotions & coupons. We may not reflect all active promotions, coupons, loyalty rewards, or personalized discounts offered by retailers.

Froog is provided as an informational tool only. You are responsible for verifying prices and product details directly with the retailer before completing any purchase. We are not liable for any pricing discrepancies, errors, or losses resulting from reliance on information provided by the Service.

Free tier. The Service offers a free tier with limited features (e.g., limited carts and items per cart).

Pro subscription. The Pro plan provides additional features for a recurring monthly fee. The current price is listed on our Pricing page. We reserve the right to change pricing at any time; changes will take effect at the start of your next billing cycle and we will provide advance notice.

Payment. Pro subscriptions are billed monthly through PayPal. By subscribing, you authorize recurring charges to your PayPal account. You are responsible for keeping your payment method current.

Cancellation. You may cancel your Pro subscription at any time through your account settings or by contacting support@froog.io. Cancellation takes effect at the end of the current billing period; you will retain access to Pro features until then.

Refunds. If you wish to request a voluntary refund outside of any statutory right, please contact support@froog.io within 14 days of the charge. Voluntary refund requests are handled on a case-by-case basis.

Statutory cancellation rights (Ontario). If we fail to meet the disclosure requirements of the Ontario Consumer Protection Act, 2002, for internet agreements, you may have the right to cancel within 7 days of receiving the required disclosure (or within 30 days of entering the agreement if disclosure was not provided). Where a statutory cancellation right applies, we will issue a refund within 15 days of cancellation. Nothing in these Terms limits your statutory rights under applicable consumer protection legislation.

Our content. The Service and its original content (excluding user content), features, and functionality — including but not limited to text, graphics, logos, icons, software, and the cart optimization algorithm — are and will remain the exclusive property of Froog and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

Your content. You retain ownership of any content you submit (e.g., grocery lists, feedback). By using the Service, you grant us a non-exclusive, royalty-free, worldwide license to use, store, and process your content solely for the purpose of providing and improving the Service.

Retailer content. Product names, descriptions, and trademarks displayed in price results belong to their respective retailers and rights holders. Amazon, Walmart, Kroger, Target, Loblaws, Metro, and Sobeys are trademarks of their respective owners. Froog is not affiliated with, endorsed by, or sponsored by any of these retailers. Retailer names and marks appear on Froog solely to identify the source of price information and do not imply any partnership or endorsement.

The Service contains links to third-party retailer websites. These links are provided solely for your convenience. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party website. Your interactions with third-party retailers — including purchases, returns, and disputes — are solely between you and that retailer.

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) the results obtained from the Service will be accurate or reliable; or (c) any errors in the Service will be corrected.

Ontario residents: Nothing in these Terms excludes or limits any statutory warranties, conditions, or obligations that apply to you under the Ontario Consumer Protection Act, 2002, or any other consumer protection legislation that cannot be lawfully excluded or restricted. Where such legislation applies, our liability is limited to the extent permitted by that legislation.

To the maximum extent permitted by applicable law, Froog, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, or goodwill — arising out of or in connection with your use of the Service, regardless of the theory of liability.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total amounts you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions, including Ontario, do not allow the exclusion or limitation of certain damages or statutory warranties. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law, and nothing in these Terms shall affect your statutory rights as a consumer.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Froog and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of these Terms; (b) your violation of any applicable law or regulation; or (c) your infringement of any intellectual property or other right of a third party.

This indemnification obligation does not apply to the extent that a claim arises from Froog’s own negligence or willful misconduct, nor does it limit any rights you may have under applicable consumer protection legislation.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. You may terminate your account at any time by contacting us at support@froog.io. Sections 5, 7, 9, 10, 11, 13, and 14 shall survive termination.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict-of-law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada, to resolve any dispute arising out of or relating to these Terms or the Service.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at support@froog.io. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved informally, either party may proceed with formal proceedings.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the revised Terms with an updated “Last updated” date and, for material changes, by email or a prominent notice on the Service. Your continued use of the Service after the revised Terms take effect constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

• Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Froog regarding the Service.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force majeure. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, or internet outages.

If you have questions about these Terms, please contact us:

• Email: support@froog.io
• Website: froog.io